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物业服务01.jpg客户服务

客户服务是了解业主所需,从而更周到、细致地为业主提供服务。服务是客服中心的基础工作,实际上是信息收集、信息整理、信息传递、信息反馈的过程,包括对内的工作协调、报修处理、业主档案建立、业主意见调查等一切与信息有关的工作。

 

 

 

 

 

 

物业服务02.jpg

 

 

 

 

 

 

会务接待服务

会务接待服务是客户服务工作中一项重要的工作,就会议性质而言,可分为计划性会议、紧急突发性会议以及重要会议。会务管理主要是做好会前准备、会中服务及会议后检查这三个阶段的服务工作。

 

 

 

 

 

 

物业服务03.jpg

 

 

 

 

 

 

秩序维护服务

秩序维护服务是充分运用公司管理物业的丰富经验,利用现代化的管理手段,依靠各种先进技术设备与工具,科学组织、精心安排,提供高品位、高水平、高水准的安全管理,杜绝任何影响服务场所的安全行为,确保服务场所的安全、文明、舒适,树立本项目良好的公众形象。

 

 

 

 

 

 

物业服务04.jpg

 

 

 

 

环境清洁服务

环境清洁服务工作中,我们将全面推行科技型清洁管理、文化管理环境、环保清洁管理、安全清洁管理和科学化、规范化清洁管理的管理思路,根据工作环境要求的特殊性及高标准的清洁要求,选择高素质的保洁服务人员,制订合理有效的管理服务方案,建立高效率的清洁管理体系。

 

 

 

 

 

物业服务05.jpg

 

 

 

 

 

工程维修服务

工程维修服务是物业管理公司日常管理中的重要环节。能否按时按效完成,直接影响着物业公司的服务质量和日后的管理。对工程维修这项复杂、系统的工作,我们在原有的体制基础上,严格执行相关的规定,弃除弊端,通过不断创新和完善,逐渐建立了一套行之有效、系统性的工程维修制度。

 

 

 

 

 

 

物业服务06.jpg

 

 

 

 

绿化养护服务

绿化养护服务主要包括道路、绿地、绿化地内乔木、灌木、草坪等植物养护管理及设施维护管理等。绿化养护管理工作要顺应植物的生长规律和生物学特性以及当地的气候条件而进行。

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